Your Options for Maintaining the Automations We've Already Built

October 29, 2021

As an XRay membership continues, we’ll often reach a point where our members want to shift focus away from building new automations and instead concentrate on fine-tuning their existing workflows.

XRay maintenance plans offer long-term sustainability and flexibility

We understand that your company’s needs and goals will change over time, which is why we offer maintenance packages that let our members keep working with us at lower cost when they need to pause construction on new automated workflows. 

In this article, we’ll give you a brief overview of what we offer in our maintenance packages. If you would like to see pricing information or if you have any questions, don’t hesitate to reach out to us directly by clicking on “Contact”. 

Maintenance Packages Overview

With a maintenance package, you’ll be able to keep using all of your automations just as you did during your full membership. Whenever you run into a bug or error, we’ll address it. If you want to make some small updates to your automations, a maintenance plan will let you get it done at a reduced rate. 

All of XRay’s maintenance plans include the following core features:

Support for any automations we’ve already built

The primary goal of switching to a maintenance plan is to focus on the automations that are already in your portfolio. With that in mind, all of our maintenance plans include support for any automation that we already delivered to you with a completed Process Page. Each automation will already be configured to alert us to any errors that crop up. Just reach out to us on Slack to get started. 

Credits for hourly work, and a reduced hourly rate

Each maintenance membership includes credits for a certain amount of hourly work at no additional charge, and a reduced hourly rate after those credits are already used up. 

Continued access to premium software

We use the best tools in the industry to build your low-code automations, and every maintenance membership will let you continue to access the premium and enterprise software that we use at a fraction of the cost. 

Benefits of Higher-Tier Maintenance Plans

Every maintenance plan will provide you with the core services listed above, but each package also includes some unique benefits. 

More hours of service, better hourly rates

Higher tiers of maintenance plans will include additional credits for hourly work on your automations, as well as a further reduced rate for any work beyond your credited hours.  

Support for more complicated automations

Though we strive to use no-code and low-code tools for every automated workflow, technical restraints will sometimes require us to use more advanced software and techniques. Any automated workflows that use API calls, custom integrations, or full applications built by XRay will only be supported by higher tier maintenance plans.

Not all packages offer support for complex automations

 

Limited feature updates for current automations

While the main focus of a maintenance plan is to keep everything running as-is, higher tiers also include time for smaller feature updates or changes. These changes will allow you to tweak your automations based on the real-world data you gather from using them every day. 


Bugs and Errors vs. Changes and Updates

All of XRay’s maintenance work will fall under of one of two categories: 

1. Bugs and Errors

2. Changes and Updates

Each maintenance plan allotts different amounts of time and different hourly rates for these two types of work, so it’s important to understand the distinction. 

Bug and Error Fixing

Bug and error fixing describes any work that we do to keep your automations running as intended when your full XRay membership ends. Whatever state your automation was in when you switched over to maintenance membership is the state that we’ll strive to preserve. 

All packages include bug and error fixing


For example, imagine that one of your automated workflows is supposed to send a Slack message to your head of accounting whenever you mark a deal as “Closed/Won” in Hubspot. If that Slack message suddenly stops getting sent, then addressing that issue would count as bug and error fixing. 

Changes and Updates

Any modifications to your automations beyond their intended, documented scope will fall into the category of changes and updates. If you want to alter how your automation is triggered or what any of its actions do, those will typically be considered changes or updates.

Changes and updates are included


For instance, let’s consider our hypothetical Husbpot-Slack automation again. If you want to send the message to the accounting channel instead of your accounting department head, or if you want to send the notification in an email instead of a Slack message, those would be “changes and updates”. 

Whenever you come to us with a request during your maintenance membership, we’ll let you know as soon as possible if the work you’re proposing is a bug fix or an update. If you find that you want a lot of updates, we’ll likely recommend that you start up a membership again. 

XRay's maintenance package pricing
XRay's maintenance packages - restrictions and details

Note: pricing listed above is an estimate, and subject to change based on the technical complexity of your automations and other factors. Please reach out to XRay directly for a specific quote for your maintenance membership.

Choose the plan that works for you

At XRay, our goal is to save time for our members and help them improve their processes along the way. We know that each business is going to have different needs and priorities, so we offer flexible maintenance plans to help our members as their focus shifts away from new automations. 

If you’d like to learn more about how we work with our members, or if you’d like some quick automation tips and tutorials, check out our blog or our YouTube channel. You can also follow XRay on Twitter, Facebook, or LinkedIn.

Choose the plan that works for you

At XRay, our goal is to save time for our members and help them improve their processes along the way. We know that each business is going to have different needs and priorities, so we offer flexible maintenance plans to help our members as their focus shifts away from new automations. 

If you’d like to learn more about how we work with our members, or if you’d like some quick automation tips and tutorials, check out our blog or our YouTube channel. You can also follow XRay on Twitter, Facebook, or LinkedIn.

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